Privacy Policy

1. Information We Process

Depending on the services used, we process:

• Customer account and contact information.
• Message recipients’ names and telephone numbers.
• Message content and attachments.
• Message delivery reports and related messaging records.
• WhatsApp Business Account identifiers, connected phone-number identifiers, message templates, and authorization credentials needed to operate the integration.

We receive information from our business customers, users interacting with their messaging services, and Meta/WhatsApp through authorized integrations.

2. How We Use Information

We use information to:

• Operate customer accounts and provide OmniBridge services.
• Connect authorized WhatsApp Business Accounts.
• Send and receive messages on behalf of business customers.
• Create and manage message templates.
• Provide delivery reports and messaging records.
• Respond to support and privacy requests.
• Maintain the service and meet applicable legal obligations.

When processing message recipients’ information on behalf of business customers, we act according to those customers’ instructions. Business customers are responsible for ensuring that they have the necessary permissions to contact recipients and process their information.

3. Meta and WhatsApp Integration

When a customer connects a WhatsApp Business Account to OmniBridge, we process the information and permissions made available through that authorized integration.

Providing WhatsApp messaging requires exchanging relevant information, including recipient details and message content, with Meta/WhatsApp. Their processing is also subject to their applicable terms and privacy policies.

We use information received through the integration to provide and support the functionality authorized by the customer.

4. Disclosure of Information

We disclose information where necessary to:

• Meta/WhatsApp to operate the connected messaging service.
• Authorized users of the relevant business customer’s account, as needed to provide the service.
• Authorities or other parties where disclosure is required by applicable law.

5. Storage Location

OmniBridge is hosted on our own servers in Jordan.

Processing by Meta/WhatsApp may take place outside Jordan under their applicable terms and privacy policies. Hosting OmniBridge in Jordan does not mean that all processing involved in delivering WhatsApp messages takes place exclusively in Jordan.

6. Data Retention

Message content, attachments, and delivery records are retained for a total of seven years from the date of each message :

• First three years: records remain in active storage.
• Following four years: records are held in an archive for retrieval.
• After seven years: records are deleted, unless a longer retention period is required by applicable law.

Customer account information and integration credentials are retained for as long as necessary to operate the relevant account or authorized integration, subject to applicable obligations.

Disconnecting an integration does not automatically delete previously stored messaging records. Customers and individuals may request deletion as described below.

7. Privacy and Deletion Requests

You may request access to, correction of, or deletion of your personal information by contacting:

info@hiphonegroup.com

Please use the subject “OmniBridge Privacy Request” and describe your request. Include enough information for us to identify the relevant account or records. Do not send passwords or access tokens.

We may need to verify your identity or authority before acting on a request.

If your information was provided or processed on behalf of one of our business customers, we may coordinate with that customer to address your request. You may also contact that business directly.

Deletion requests may be submitted before the end of the seven-year retention period and may cover both active and archived records. We assess requests in accordance with applicable obligations and, where relevant, the instructions of the business customer on whose behalf the information is processed.

Where an applicable obligation requires us to retain certain information, we will explain the relevant limitation when responding.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes to OmniBridge or its data-handling practices. The current version will be published on this page with an updated effective date.